All of our properties are maintained by our full time in-house maintenance team, who will carry out general repairs and will ensure that everything is in good working condition. Our friendly maintenance guys are based on site in Durham, so if you need them, they are never far away. They're on call 24 / 7 for emergencies! For anything our maintenance team can't fix, we use only trusted sub-contractors who go through a vigorous approval process. All contact details are provided in the Tenant Handbook, which is available in every property. Reporting a problem Please contact us and provide as much information as possible regarding the problem. We will then allocate the job on a priority basis. We will inform you of when a contractor will be attending your property. They will have a set of your keys to gain entry, so you do not need to be present at the time, if it is not convenient. No-one will enter the property without your permission, except in the case of an emergency.