Information for Parents Q Student is a family owned, family run business. As such, we understand how important it is to you that your child is safe and secure, and that they enjoy their time at University. We have put together this section to hopefully explain any queries you may have as a parent and illustrate all the measures that we put in place to ensure that your son or daughter has the best possible time living in their Q Student accommodation. Safety & Security The safety of our students is one of our top priorities. All of our properties are fitted with secure door and window locks, smoke detectors are standard, and we ensure fire alarms are tested regulary. Maintenance We have a full time in-house maintenance team, based on site in Durham. They on call 24 / 7 for emergencies and will carry out any general repairs and ensure that everything is in good working condition. For anything our maintenance team can't fix, we use only trusted sub-contractors who go through a vigorous approval process. Guarantor Forms All students will need a UK based Guarantor, who undertakes to pay the rent should the student be unable to make the required payments. As a Guarantor you are legally guaranteeing the rent and all other liabilities under the terms of the tenancy agreement. We always ensure that we have guarantors for ALL tenants on the agreement and therefore all other guarantors and tenants are in the same position. So far, we have never had to chase guarantors for any monies due from tenants other than their own son or daughter and hopefully this will remain the case. Tenancy Agreements The Tenancy Agreement is an important legal document which, once signed, places obligations on Q Student, as the landlord, on the guarantor and on the student as the tenant. We issue Assured Shorthold Tenancy Agreements, which students should read carefully and have checked over before signing. We are happy to answer any questions you or they might have about the document. As with all Tenancy Agreements, the terms are binding and only in exceptional circumstances will we permit Tenancy Agreements to be cancelled. General Responsibility Finally we would, respectfully, remind you that although you are acting as Guarantor for your daughter or son, you are not the actual tenant. When the letting process is complete and tenants have moved into the property, we prefer to deal only with problems raised by the tenants themselves. We are sympathetic towards our students and have found from years of experience that most students are able to sort out their own problems and so we encourage them to report any issues directly to us rather than via their parents/guardians. If, however, there are still issues that parents feel have not been resolved, we are happy to discuss these with you.